In September, we received an email from the Austrian customer Jim, saying that the plastic bag of wine brush ordered from other suppliers last time was damaged and the label was torn, which affected the appearance of the product and the brand reputation. He received a large number of customer complaints, and the orders have also been greatly affected.

Our gold sales customer service Splendar responded to Jim within 5 minutes, and conducted a deep communication and learned the reason. It turns out that the wine brush plastic bags are too thin, and the labels are not taped smoothly, and the volume of wine brush per carton is too many, so the labels of the bags are damaged in varying degrees when Jim receives the goods. We upgraded wine brush plastic bags and the label change into waterproof, and the flatness is ensured when the label is taped. The volume of each carton is reduced from 300 to 150.Besides, the corresponding logo is attached: Caution Put Down, Fragile, etc.

Jim agrees with our plan and directly orders us 80,000pcs wine brush. Jim said that they don’t worry at all to let us produce brush and they will also introduce customers to us.