Recently, Tamy of Kenya texted us on WhatsApp: "I ordered some brush beside escalators from a brush factory in China some time ago, but I still hadn’t received their goods even 2 weeks over our agreed delivery date. I tried calling and writing to them, but no one replied, I felt I was cheated like a fool, can you tell me what to do?

”Knowing Tamy's experience, our salesperson, Xiao Long, responded immediately. The first thing is to ask him some details of the brush factory he bought from. Through online investigation, we did find such a brush factory at present. It appeared that Tamy was cheated. We felt sorry for what Tamy encountered, and also sent him brush beside escalator samples for his reference. In addition, we also emailed Tammy more information about our company. Two weeks later Tamy sent us a purchase order, his requested delivery time is within 10 working days, we arranged shipment 3 days in advance.

When Tamy received the brush beside escalators. He said, "Thank you for reaching out to me when I felt helpless. Your goods arrived quite in time, you are the best brush supplier to me. When my friends need brush beside escalators, I will recommend you to them.”