Recently, Tamy from Kenya sent a message to us in WhatsApp: “I recently ordered a brush escalator purpose from a Chinese brush factory, but it was 2 weeks later than we appointed delivery. I have not received their goods yet. Calling them to send an email, and no one cares about me. I feel that my money has been cheated by them. You can tell me what to do?"

After knowing Tamy's experience, our salesperson Xiao long responded by first helping him understand the specific situation of the brush factory. After an online survey, we found that there is no such brush factory. Tamy is likely to be cheated. While we sympathized with Tamy's encounter, we also sent a sample of the brush escalator purpose to him for reference. In addition, we also showed more information about our company by email. Tamy sent a PO to us after two weeks. His required delivery time was 10 working days. We sent the brush escalator purpose to him as confirmed delivery time 3 days in advance.

When Tamy received the brush escalator purpose, he said: "Thank you for helping me when I am the most helpless. Your delivery time is timely, and you are the best brush supplier. I promise to recommend my friend to you, when they need the brushes."