In June, I received an email from Max in the United States. He said that the quality of the 64 oz steel bottle cleaning brush ordered by other manufacturers last time caused the customer to return the product, and the orders were greatly reduced. Max said his needs the 64 oz steel bottle cleaning brush sample for confirmation and the bulk order will be inspected by a third party, Max asked us if we can do it.

Our sales engineer responded promptly within one minute of receiving Max’s email. There’s a handle in the 64 oz steel bottle cleaning brush which purchased from other manufacturers and Max didn’t arrange inspection when receiving brushes, but the handle was easy to pull out, which leads a customer complaint. Our sales engineer showed the video to Max that our 64 oz steel bottle cleaning brush was pulled for 10 seconds with a force of 4 kg, and it was still not pulled out. Moreover, we also showed other cases that our brushes approved by third party inspection of other customers. Max was very satisfied and asked us to arrange a sample, we sent it in 3 days.

Max received the sample 5 days after we sent, sample was passed. Max placed an order of 3,000 64 oz steel bottle cleaning brush and the third-party inspect the goods, result in the pass rate of 100%, Max is very satisfied and order another 10,000 64 oz steel bottle cleaning brushes again.