Jim from the United States needs to order a batch of medical wire brushes with cotton thread on the head. Before feedback, the brushes ordered from elsewhere are prone to cotton thread, received a large number of customer complaints, and the number of orders has been reduced, asking if we can avoid the problem of cotton thread.

Our sales customer service Mary responded quickly one minute after receiving the Jim email and learned about the size of the tube brush with cotton thread on the head, as well as the video. Through the video, you can see that the head is indeed a little loose, which can easily lead to cotton thread dropping. Mary objectively told Jim that we can improve the cotton thread problem, need to thicken the cotton thread diameter, or suggest that the head can use nylon wool sector. Jim is satisfied with our major, because it is the old customer order or want to use the head cotton thread medical wire brush, but adopt our suggestion to thicken the cotton thread silk diameter, and pay the usd90 sample at the same time. Custom fee, we will send the sample in three days.

Two days later Jim received a medical wire brush with cotton thread on his head and tested it for the first time. Jim feedback that our sample did not drop cotton thread and gave us 30, 000 orders that day.