Wendy, the purchasing manager of an escalator accessories company in Kuala Lumpur, recently met a trouble. He revealed that their company had bought a batch of escalator brush from a Chinese trading company. When they were installing the escalator brush last month, they found that the curved arc place did not match well, which make the escalator brush unable to be installed. Wendy also said: "such a problem did not only cause economic losses to our company, more importantly, we are unlikely to supply such goods to our customers, which undoubtedly ruined our brand."

We also had such a problem from our customer before. Professional people do the professional thing. At first, our sales Anna told Wendy how to measure the height of the escalator, and then asked him to measure the bending length. With the two important data, and over 10-year experience of manufacturing escalator brush we have accumulated, our engineers immediately provided suitable escalator brush drawings and designed the right size for Wendy. As soon as getting our samples, Wendy arranged a test right away and the result showed our escalator brush is very suitable. The next day, he confirmed an order with us.

At that day when Wendy received the escalator brush, he made a call to us and said: "You are very professional, working with you is a wise thing. We will certainly have more cooperation in the future."