Cary, a customer from Malaysia, is an old customer of our company. He found that when using the previously purchased surgical instrument cleaning brush to clean another tube, the cleaning performance was not good and it was inconvenient, dirty with remnant. He asks us if there is any good way to solve this problem.

We know that the total length of the surgical instrument cleaning brush that Cary bought before was 200MM. But tube he needs to clean is 300MM. We told Cary that when using the previous surgical instrument cleaning brush to clean 300mm tube, it will have a cleaning effect, but it did not completely clean the tube. We recommend that Cary re-sample a new brush. On the other hand, we told Cary that considering that he is our old customer, there will be no increase in costs. When Cary heard it, he was very happy and immediately agreed to make a new sample. After 10 days, we completed the long handle brush sample according to the drawings provided by Cary and arranged it to him.

After 1 month, we received an email from Cary. He said that this long handle surgical instrument cleaning brush is suitable for the 300mm tube and the cleaning performance is excellent. Cary said that quality is still as good as before, and more important, the price has not changed, it is very worthwhile. Cary said that this time he will buy 5,000 first, and future orders will continue to be given to us.