In August, I received an email from Kyle of Australia saying that the brush he bought from other suppliers were not cut well. The no uniform filament on the brush not only affects the appearance, but also affects the use, resulting in fewer orders for old customers. He asked if we can provide cut well medical instrument cleaning brushes?

Our gold sales customer service Mary replied within 1 minute of receiving the Kyle's mail, and learned from Kyle that the original brush diameter is 6mm and the nylon wire diameter is 0.10mm. We told Kyle that because the brush diameter and the bristles were very small, the brush must first be dry, avoiding the longer filaments hidden in the medical instrument cleaning brushes while cutting, and keep the sharpness of the flying knife, finally there should be a full inspection to control each process, so that the medical instrument cleaning brushes would be cut well. Kyle was very satisfied with our professional explanation and paid a sample fee of usd100 for us to provide samples. After 3 days we sent the samples to Kyle.

Kyle was very satisfied after receiving the medical instrument cleaning brushes. Each one was cut well. There was no uniform filament of the medical instrument cleaning brushes. On the same day, he gave us 20,000pcs purchase contracts and the full payment.