020-84858360
020-84858360
I received a call from Brandon of Malaysia, "I want to buy a brush in the escalator. How long does it take to receive the goods?” Our customer service staff understands that Brandon bought a new batch of brush in the escalator, but there are serious quality problems, the brush in the escalator cannot be used and need to re-purchase. Brandon heard from his friends that AOQUN’s brush in the escalator production cycle is short, and the quality is guaranteed. So, Brandon wanted to find AOQUN to solve the urgent need. After the customer service staff of our company understood the situation, they overtime worked and the customer confirmed the details of the relevant brush in the escalator, and arranged immediately after receiving the order. Within three days, AOQUN helped to arrange the production and sent it to Brandon. After receiving the brush in the escalator, Brandon replied very happily: "Fortunately, I have listened to my friend's suggestion this time, otherwise the whole project will be delayed, not only will lead to a complaint, but the most serious one may lose this customer. It is your help, let me solve all the problem. Our company wants to sign a long-term cooperation agreement with your company. Because you are not only my business partner, but also my friend."
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Monica of Canada told us on our website that she recently purchased a batch of single-row brush in the escalator from Philippines,” I thought it was all right. I didn’t expect to see that the filament on the brush was too soft and did not meet the company's internal safety brush installation standards.” In response to this problem, her suppliers claimed that the filament diameter provided by their company was not suitable, they were not responsible. Monica was very annoyed, only to pick another professional brush company to re-stock. The problem that Monica encountered was obviously caused by the wrong choice of the filament diameter. As soon as the team received the information from Monica, they responded immediately and confidently said to the other side: "Please give it to us. If there are any quality problems, you can complain to us through the website." According to the customer in the case of the reflection, our staff immediately recommended several samples of the brush in the escalator with a slightly larger diameter for reference. After comparison, Monica selected the brush sample that best meets the requirements of the filament diameter, and placed a small batch of brush for test. On the day when the first batch of goods arrived, Monica sent a thank-you letter saying, “I can meet such a professional team like you, these days’ efforts are not in vain. And I finally bought the single-row brush in the escalator. I will just ask for your goods later!"
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In May of 18, Vietnam's Vicky wrote to us that due to poor packaging, which caused the brush side escalator to be deformed. After a detailed understanding, I learned that the problem mainly occurred in the curved arc packaging position. Because his former supplier packed the carton, there was too much space in the box, and the squeeze was received during the transportation. The deformation problem has occurred. Therefore, Vicky needs to reorder a batch of curved arc brush side escalators, and I hope that we can provide her with an effective solution. Packaging is a problem that cannot be ignored. If the packaging is improper, the damage caused to the goods is also witnessed. AOQUN is specialized in the production of brush side escalators, but also did not leave the packaging problem behind. On the contrary, AOQUN has always strictly standards of packaging, only to ensure that customers receive high quality products that are intact. In order to solve Vicky's problems, we not only show the customer the packaging diagram of the brush side escalator side escalator, but also discuss the reasons for the deformation of the brush side escalator caused by the packaging. AOQUN quickly provided Vicky with a solution to solve the brush side escalator packaging problem, and Vicky confirmed the order after the third day.
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Johnny from the United States sent an enquiry on 8th of October, "Please ask your company to provide a safety brush side escalator with no oil and dust. The brush side escalator must be free of oil and dust. The appearance must be qualified." After receiving the call from Johnny, he said, "Because I have found two brush side escalator suppliers to supply the brush side escalator, the surface of the brush side escalator has a lot of oil, dust, and has not been cleaned. I felt that it was used for a long time, which made us lose face. I have to find a good quality brush side escalator supplier. After learning that Johnny has not been able to find a clean, oil-free brush side escalator, we talked directly with Johnny about the sample delivery, because the actual sample can prove everything, prove the quality of our brush side escalator. At the same time, we sent the catalogue to the Johnny, and after Johnny communicated with us, learning about our brand customer Hitachi and Schindler, Johnny trusted and recognized us. He said: “because I found AOQUN, all the quality problems are completely eliminated.” Johnny called: “the quality of the brush side escalator is good, because your samples, I get more and more orders, no longer have to worry about quality problems, I just received an order for 25 escalators, will send you later.”
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Kelvin of Ireland sent us a message on WhatsApp telling us that he recently bought some brush in escalator at a Chinese brush factory and was preparing to install a brush in escalator in his customer's shop. But when he was checking the goods, he measured the material of the brush in escalator by burning, but found that it was not right! The taste is not only not like nylon but also very niffy. He said: "I am very angry that the supplier has deceived me. I found some suppliers of brush in escalator in LinkedIn. I saw that you are very good at promoting the foreign media. I am looking for you to buy a batch of brushes. "" AOQUN devotes to professional production of brush in escalator for more than ten years, we have encountered customers to reflect similar problems to us. Some brush in escalator suppliers use secondary recycled materials or other waste raw materials to save costs and make huge profits. So how can we help Kelvin solve his troubles? First of all, we showed the product certification obtained by our company. Secondly, we sent sample for Kelvin to confirm. After receiving the samples, Kelvin said that AOQUN products are very pure and he is very confident in our products, and Kelvin confirm the order without saying anything. Before the shipment, our business staff directly conducted video chat with Kelvin to make a simple visual test to let customers witness the quality of our products. When the customer receives the goods, he said: "The strength of AOQUN in the industry is the same as your escalator nylon brush in escalator. We will have the demand in the future and contact you in the first time."
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At the escalator exhibition, a Philippine customer DGM found us and complained that my brush was bent and deformed two months after the installation on the escalator. I received a complaint from my customer, and I had to purchase and replace it separately, which increased my purchase cost. Can you provide an brush in escalator that is not deformed?” After hearing this complaint, Roger immediately replied: "Our company is a company with more than ten years of experience in the production of brush in escalator. It has cooperated with KONE and Otis to help the brush in escalator project. After testing, the same product is used on the screen door in the train, after 1 million high-speed friction tests, it will not be deformed. Please tell us the specific requirements, we will provide you with a solution right away.” DGM decided to try brush for 10 elevators after confirming the solution we provided. About 6 months later, we received a thank you call from DGM: your brush in escalator has not been deformed after half a year of use. I hope that you can become my long-term supplier.
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