020-84858360
020-84858360
In May, we received an email from Martin, Germany, saying that the CPAP tube brush he ordered from other supplier were not flexible enough, and the cleaning performance was not good. As a result, they received many customer complaints and asked us if we could produce a flexible stainless-steel CPAP tube brush. Our Customer Service responded promptly after receiving Martin’s Mail in 1 minute. We learned that the CPAP tube that Martin needs is longer than the previous one, so he needs a flexible stainless-steel CPAP tube brush. The stainless-steel wire of CPAP tube brush buying from previous supplier is 1.0mm thick, so it’s soft, and the ideal cleaning effect is not achieved. We recommend that Martin raise the stainless-steel wire to 1.6mm thick to avoid deformation during the cleaning process. Martin agrees with our proposal and pays the sample fee. After 3 days we sent the flexible stainless-steel CPAP tube brush to Martin. Five days later, Martin received the sample of a flexible stainless-steel CPAP tube brush. The cleaning performance was very good and it was not deformed. Martin placed an order of 5,000 sets to us.
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In September, we received an email from the US purchasing manager, Tom. “The CPAP tube cleaning brush ordered from another supplier last time was very badly packaged, and the goods were placed directly in a large carton. After long-distance transportation, the carton has been damaged. Some of the products inside have been soiled, not even mention about the brand competitiveness.” Tom asked if we could help them to design a unique CPAP tube cleaning brush package? Our customer service Mary replied after receiving the mail in 1 minute, and knowing that Tom needs to sell this brush in a famous e-commerce platform in the United States, so the packaging is very important. Firstly, we recommend to pack the CPAP tube cleaning brush with a transparent OPP bag. Secondly, we will design the inner box containing Tom’s brand logo. Then use the CPAP tube cleaning brush wrapped in the OPP bag and put it in the inner box and fix it with paper in both ends, to avoid the collision and the break of inner box. Last, put 50 boxes in a big outer box. Tom was very satisfied with our advice and asked us for samples. After 5 days, we sent the samples to Tom. Tom received the CPAP tube cleaning brush with a unique designed inner box, he was very satisfied and placed 2000 sets of order to us. One month later, Tom sent an email again saying: "The packaging was strong and completely unbroken, because of the improved packaging, the sales volume has increased by 2 times so we need to order another 5,000 sets now."
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Receiving the inquiry from Tom in the UK in June:the CPAP cleaning brush ordered from other suppliers was not long enough. It was very inconvenient to clean. He can only clean from one end of CPAP,then pulled out and clean the other end. Besides, the cleaning effect is not good. Tom ask us if we can provide a CPAP cleaning brush that long enough. Our sales engineer Splendar replied after receiving messages from Tom in 1 minute. After communicating with Tom, it was learned that the previous CPAP cleaning brush was only 1000mm, but the conventional CPAP hose length was 1980mm. We also showed Tom the video of the CPAP cleaning brush we made for other customers. The length of the spring is 1980mm, its total length is 2140mm plus the length of the hair and the ring,which can be cleaned to the entire CPAP hose in one time. Tom was very satisfied and asked us to provide samples. On the same day we sent the samples to Tom and he received the samples 3 days later. Tom received the sample and tested it. It is very convenient to put the whole CPAP cleaning brush in the hose in one time. Tom placed an order of 10,000pcs for the first time.
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In May, I received an email from Jerry, Germany, saying that, “I needed to find a product for cleaning CPAP hoses, but the existing products on the market are not particularly ideal and competitive. As a new company just engaged in this industry, if the products are not very competitive, it is difficult to stand out. “Ask if we can help them design the CPAP hose cleaning kit. Our Gold Sales Customer Service Splendar replied after receiving a message from Jerry for 1 minute and learned the diameter and length of the CPAP hose that Jerry needed. To make the product more competitive, our CPAP hose cleaning kit for Jerry includes a long CPAP hose brush for cleaning the CPAP hose and a short CPAP hose brush for cleaning the CPAP mask. Jerry was very happy to hear our advice and told us about his DHL account. We sent the samples the next day. After 3 days, Jerry was very happy to receive the CPAP hose cleaning kit and test for the first time. Jerry was very satisfied with the test results and gave us 1000 sets of orders. In less than a month, we received Jerry's 10,000 sets of purchase orders again. Jerry said that the CPAP hose cleaning kits are far more popular in the market than they expected, and the inventory is insufficient. He hopes we can ship them as soon as possible.
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Lucas from Germany sent an email telling that they received complaints from their customers because the CPAP masks were not clean enough and the customer did not have the corresponding cleaning tools to clean them, causing the consumer's respiratory illness to worsen. Lucas asked if we can produce a CPAP mask cleaning brush? Splendar, our sales engineer, responded to Lucas in one minute after receiving Lucas email, telling Lucas that the moisture would cause mold after the CPAP mask was used, also bred the algae and bacteria, not only shortening the life of the equipment, but also endangered our health. We are specialized in producing CPAP mask cleaning brush, which can definitely produce the CPAP mask cleaning brush that Lucas needs. We recommended a commonly used 15mm and 20mm diameter CPAP mask cleaning brush for Lucas, also matching the length of the CPAP mask. Lucas was very satisfied with our proposal and provided their company's account number, asking us to send a CPAP mask cleaning brush that day. After 3 days, Lucas received a sample of the CPAP mask cleaning brush and tested it, and shared the picutre with us of the before and after use CPAP mask. Lucas sent 3,000 CPAP mask cleaning brushes to us on the same day.
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Recently, Mr. Edward, who comes from the United States sent us an inquiry through the Alibaba platform. He said he wanted to customize a CPAP hose cleaner brush. This CPAP hose cleaner brush was purchased for the hose of the CPAP ventilator and he hopes we can customize a CPAP hose cleaner brush for their machine. After receiving the inquiry from Edward, we got to know from him the inner diameter and total length of the tube. The total length of hose is 1.2 meters and the tube are softness, we customized a CPAP hose cleaner brush according to the information on the CPAP hose provided by Edward. This CPAP hose cleaner brush uses a stainless-steel spring as the framework, which is very flexible, and the bristle is not easy to lose, the bristle will not remain in the hose. We sent a sample of the CPAP hose cleaner brush to Edward. He used a brush to repeatedly test their hoses and gave us feedback: "Your CPAP hose cleaner brush is really good, not only the size is right, but also the beautiful appearance and no bristle loss. This CPAP hose cleaner brush is what we want, we need to purchase 3000pcs."
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